Last updated: February 2026

AnkorPark (“we”, “us”, “our”) operates the AnkorPark smart parking platform, including our websites, mobile applications, and related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. Please read it carefully.

By using AnkorPark, you consent to the practices described in this policy. If you do not agree, please do not use our Services.

1. Data Controller

The data controller responsible for your personal data is AnkorPark, with operations in Phnom Penh, Cambodia. For questions about this policy or our data practices, see Section 13.

2. Information We Collect

We collect information that you provide directly, that we obtain automatically when you use our Services, and that we receive from third parties where relevant.

2.1 Information You Provide

• Account data: name, email address, phone number, and (where applicable) Telegram or other login identifiers when you register or use our apps.
• Vehicle information: license plate, vehicle type, and any vehicle details you add for parking sessions.
• Payment and wallet data: payment method details, transaction history, and wallet balance information necessary to process parking fees and top-ups.
• Communications: messages you send to our support or through in-app chat, and feedback you provide.

2.2 Information Collected Automatically

• Device and usage data: device type, operating system, unique device identifiers, IP address, app version, and how you use our apps and websites.
• Location data: when you use location-based features (e.g., to find parking or validate entry/exit), we may collect precise or approximate location, subject to your device and app permissions.
• Log data: access times, pages or screens viewed, and other diagnostic and usage logs.

2.3 Information from Third Parties

We may receive information from parking lot operators (e.g., entry/exit events, session details), payment processors, and (if you sign in via Telegram or similar) the identity provider, to the extent permitted by their terms and applicable law.

3. How We Use Your Information

We use the information we collect to: provide, operate, and improve the Services; process payments and maintain your transaction and wallet history; authenticate you and communicate with you (e.g., confirmations, receipts, security alerts, and support); comply with legal obligations, enforce our terms, and protect the rights and safety of AnkorPark, our users, and the public; analyse usage in an aggregated or de-identified way to improve our products, security, and user experience; and send you service-related or marketing communications where you have agreed or where permitted by law.

4. Legal Basis for Processing

We process your personal data on the following bases: Contract—to perform our contract with you (e.g., providing parking services and processing payments); Legitimate interests—to operate and improve our Services, prevent fraud, and ensure security, where not overridden by your rights; Consent—where we ask for your consent (e.g., optional marketing, non-essential cookies). You may withdraw consent at any time; Legal obligation—where required by applicable law (e.g., tax, anti-money laundering, or regulatory requirements).

5. Sharing and Disclosure

We may share your information with: parking operators to facilitate entry, exit, and billing; payment and service providers under strict confidentiality and data protection obligations; and when required by law, court order, or government request, or to protect the rights, property, or safety of AnkorPark, our users, or others. We do not sell your personal data to third parties for their marketing purposes.

6. Data Retention

We retain your information only for as long as necessary to fulfil the purposes set out in this policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Account and transaction data are typically retained for the duration of your account plus a period required by law. You may request deletion of your account and associated data subject to applicable law (see Section 8).

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security assessments. See our Security policy for more detail.

8. Your Rights

Depending on your location and applicable law, you may have the right to: access the personal data we hold about you; correct inaccurate or incomplete data; delete your data (subject to legal and contractual retention requirements); restrict or object to certain processing; data portability (e.g., receive a copy of your data in a structured format); withdraw consent where processing is based on consent; and lodge a complaint with a supervisory authority in your country. To exercise these rights, contact us using the details in Section 13. We will respond in accordance with applicable law.

9. Cookies and Similar Technologies

Our websites and apps may use cookies, local storage, and similar technologies to maintain your session, remember preferences, and understand how our Services are used. For more detail, see our Cookie Policy.

10. International Transfers

Your information may be processed in Cambodia and in other countries where our service providers operate. We ensure appropriate safeguards (e.g., contractual clauses or other mechanisms recognised by applicable law) when transferring data across borders.

11. Children

Our Services are not directed at individuals under the age of 16 (or higher where required by local law). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. For material changes, we may provide additional notice (e.g., by email or in-app notification). Your continued use of the Services after the effective date constitutes acceptance of the updated policy, except where otherwise required by law.

13. Contact Us

For any questions about this Privacy Policy, your personal data, or to exercise your rights:

AnkorPark
Email: privacy@ankorpark.com
Website: https://ankorpark.com
Address: Phnom Penh, Cambodia

We will respond to your request within the timeframes required by applicable law.

Last updated: February 2026

Welcome to AnkorPark. These Terms of Service (“Terms”) govern your access to and use of the AnkorPark smart parking platform, including our websites, mobile applications, APIs, and related services (collectively, the “Services”) operated by AnkorPark. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 16 years of age (or the age of legal capacity in your jurisdiction) and have the legal authority to enter into these Terms. By using the Services, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete.

2. Account Registration and Security

You may need to register for an account to use certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify AnkorPark immediately of any unauthorised use. We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.

3. Use of the Services

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not: (a) use the Services in any way that violates applicable laws or regulations; (b) infringe the intellectual property or other rights of AnkorPark or any third party; (c) transmit malware, spam, or any harmful or unlawful content; (d) attempt to gain unauthorised access to our systems, other users’ accounts, or any parking facilities; (e) use the Services for any fraudulent or abusive purpose; or (f) resell or commercially exploit the Services without our prior written consent.

4. Parking Sessions and Payments

Parking sessions are subject to the rates and rules displayed at each location and in the app. You are responsible for payment of all fees incurred through your use of the Services, including parking charges, top-ups, and any applicable taxes. Payment will be processed in accordance with our payment terms and your selected payment method. Refunds are subject to our refund policy and applicable law.

5. Intellectual Property

All content, software, designs, logos, and other materials provided through the Services are owned by AnkorPark or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission. “AnkorPark” and related marks are trademarks of AnkorPark.

6. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. By using the Services, you consent to the practices described in the Privacy Policy.

7. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. ANKORPARK DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. USE OF PARKING FACILITIES IS AT YOUR OWN RISK; ANKORPARK IS NOT LIABLE FOR LOSS OR DAMAGE TO VEHICLES OR PROPERTY AT PARKING LOCATIONS.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANKORPARK AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO ANKORPARK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM (OR ONE HUNDRED UNITED STATES DOLLARS (USD 100), IF GREATER). Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability will be limited to the fullest extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless AnkorPark and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any law or the rights of a third party.

10. Termination

We may suspend or terminate your access to the Services at any time, with or without cause or notice, including for violation of these Terms. You may close your account at any time by contacting us. Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive (including disclaimers, limitation of liability, indemnification, and governing law) will survive termination.

11. Changes to the Terms

We may modify these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. For material changes, we may provide additional notice (e.g., by email or in-app notification). Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services.

12. Governing Law and Disputes

These Terms are governed by the laws of the Kingdom of Cambodia, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Cambodia, unless otherwise required by mandatory law in your country of residence. If you are a consumer, you may also have rights under the laws of your country of residence.

13. General

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision does not constitute a waiver. These Terms constitute the entire agreement between you and AnkorPark regarding the Services. You may not assign these Terms without our consent; we may assign our rights and obligations without restriction.

14. Contact

For questions about these Terms: AnkorPark, Email: legal@ankorpark.com, Website: https://ankorpark.com, Address: Phnom Penh, Cambodia.

Last updated: February 2026

This Cookie Policy explains how AnkorPark (“we”, “us”, “our”) uses cookies and similar technologies when you use our websites, mobile applications, and related services (the “Services”). It should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website or use an app. They are widely used to make services work more efficiently, to remember your preferences, and to provide information to the owners of the site or app. Similar technologies include local storage, session storage, and device identifiers used for similar purposes.

2. How We Use Cookies and Similar Technologies

We use cookies and similar technologies for the following purposes:

• Strictly necessary: Required for the Services to function (e.g., session management, authentication, security, load balancing). These cannot be disabled if you wish to use the Services.
• Functional: Remember your preferences (e.g., language, region) and improve your experience. You can disable these but some features may not work as intended.
• Analytics and performance: Help us understand how visitors use our Services (e.g., pages viewed, time spent) so we can improve them. Data is typically aggregated and may be shared with analytics providers under contract.
• Marketing (where applicable): Used to deliver relevant advertisements or measure the effectiveness of campaigns. These are only used where we have a legal basis (e.g., consent) in accordance with applicable law.

3. Types of Cookies We Use

First-party cookies: Set by AnkorPark when you use our websites or apps.
Third-party cookies: Set by trusted partners (e.g., analytics, payment, or support tools) when permitted and in line with our Privacy Policy.
Session cookies: Temporary; deleted when you close your browser or app session.
Persistent cookies: Remain on your device for a set period or until you delete them; used for preferences and analytics.

4. Your Choices

You can control and/or delete cookies and similar technologies through your browser or device settings. Most browsers allow you to refuse or accept cookies, or to delete existing cookies. Disabling strictly necessary cookies may prevent the Services from working properly. For mobile apps, you may be able to limit tracking via your device’s privacy settings. Where we use non-essential cookies based on consent (e.g., in certain jurisdictions), we will obtain your consent before placing such cookies and you may withdraw consent at any time.

5. Retention

Session cookies are removed when you close your browser or app. Persistent cookies are retained for the period specified in the cookie (or until you delete them), typically from a few days to a maximum of 24 months for analytics and similar purposes, unless a shorter or longer period is required by law.

6. Updates

We may update this Cookie Policy from time to time to reflect changes in our practices or in applicable law. We will post the revised policy on this page and update the “Last updated” date. Your continued use of the Services after the effective date constitutes acceptance of the updated policy, except where consent is required by law.

7. Contact

For questions about our use of cookies: AnkorPark, Email: privacy@ankorpark.com, Website: https://ankorpark.com, Address: Phnom Penh, Cambodia.

Last updated: February 2026

AnkorPark is committed to protecting the security and integrity of our platform, your data, and your transactions. This Security page describes the technical and organisational measures we take to safeguard the AnkorPark smart parking services operated by AnkorPark.

1. Data Protection

We protect your personal and payment data using industry-standard measures:

• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) 1.2 or higher, helping to prevent interception or tampering.
• Encryption at rest: Sensitive data stored in our systems (e.g., account and payment-related information) is encrypted at rest using strong encryption standards.
• Access controls: Access to systems and data is restricted to authorised personnel on a need-to-know basis. We use strong authentication, role-based access, and audit logging.
• Secure development: We follow secure development practices, including code review and testing, to reduce the risk of vulnerabilities in our applications.

2. Authentication and Account Security

We support secure sign-in methods (e.g., email/phone and, where offered, Telegram or other identity providers). You are responsible for keeping your credentials confidential and for notifying us of any suspected unauthorised access. We may offer additional security features such as multi-factor authentication where available; we encourage you to use them.

3. Payment Security

Payment processing is handled in line with industry standards. We do not store full card numbers on our servers where avoidable; we rely on certified payment providers and secure tokenisation where applicable. Wallet balances and transactions are protected by the same technical and organisational measures as other sensitive data.

4. Infrastructure and Operations

Our services run on infrastructure designed for security and availability. We work with reputable hosting and service providers and apply security patches and updates in a timely manner. We monitor our systems for suspicious activity and have procedures to respond to incidents.

5. Personnel and Organisational Measures

We train our staff on security and data protection. Access to personal data is limited to those who need it for their role, and we enforce confidentiality and acceptable-use policies. We assess and manage risks to the security and privacy of the Services on an ongoing basis.

6. Incident Response

In the event of a security incident that may affect your data or the Services, we will investigate and take steps to contain and remediate the issue. Where required by applicable law (e.g., data breach notification regulations), we will notify affected users and/or supervisory authorities within the required timeframes.

7. Your Role

You can help keep your account and data secure by: using a strong, unique password; not sharing your login details; logging out on shared devices; keeping your device and app updated; and reporting any suspicious activity or communications that appear to come from AnkorPark to security@ankorpark.com. We will never ask for your password by email or unsolicited message.

8. Compliance and Standards

We aim to align our security practices with internationally recognised standards and with applicable data protection and financial regulations in the jurisdictions where we operate. Our approach is consistent with our Privacy Policy and Terms of Service.

9. Contact

To report a security concern or vulnerability: AnkorPark, Email: security@ankorpark.com, Website: https://ankorpark.com, Address: Phnom Penh, Cambodia. We take all reports seriously and will respond as appropriate.